Cassia in the News

Pinnacle Customer Service Award Seal

2023 Pinnacle Customer Experience Award

Newton Village is proud to announce that we have received the 2023 Pinnacle Customer Service award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.

Congratulations to all of our staff at Newton Village for your outstanding work! This highlights what we are doing for Skilled Nursing, Assisted Living, and Independent Living in Newton, IA.

We were recognized Best in Class for the following categories:

Skilled Nursing:

  • Overall Satisfaction
  • Nursing Care
  • Quality of Food
  • Individual Needs
  • Communication from Facility
  • Response to Problems
  • Recommend to Others
  • Activities
  • Safety and Security
  • Overall Customer Experience

Assisted Living:

  • Safety and Security

Independent Living:

  • Variety of Food/Menu Choices
  • Quality of Food
  • Dining Service
  • Overall Customer Experience

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 26 years of experience in senior care and senior living, Pinnacle conducts over 150,000 phone surveys each year, working with over 2,500 care providers in all 50 US states, Canada, and Puerto Rico.

About Cassia

Newton Village is a part of Cassia, which has a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.